
FAQ
Swimwear is generally non-exchangeable for hygiene reasons. However, we are happy to exchange your size as long as you try your swimwear without removing the protection stickers and tags. Please try your swimwear while wearing your underwear.
SWIMMABLE pants are designed to help contain faecal leaks rather than serving as absorbent pads for urine or menstrual flow. While they do not have an absorbent core, SWIMMABLE provides a leak-free experience for minor leaks without adding bulk.
Our pants come in two options:
- Light Support: Featuring double-layered fabric with silicon-sealed seams to prevent faecal leaks.
- Extra Support: Including double-layered fabric, a built-in brief, silicon-sealed seams, and adjustable drawstring toggles.
Our swimwear includes elastic waistbands and silicon-sealed leg openings to help prevent leaks and ensure a secure fit.
The fabric is highly resistant to chlorine, composed of 77.6% polyester and 22.4% polyurethane. This blend offers flexibility, durability, and versatility. Additionally, the fabric has received A-grade certification in the categories of Colour Change, Colourfastness to Water, Alkali, Acid, and dry cleaning from the KOTITI Global Testing & Research Institute.
For optimal care, we recommend washing our products by hand or in a cold water machine wash.
For SWIMMABLE return policies, the eligibility criteria for returns include faulty/incorrect items, such as sizes or colours. You must keep items unworn, unwashed, with original tags and the protective hygiene liner intact. You must also try on swimwear over undergarments, and returns must be initiated within 30 days of delivery. Returns are usually for exchanges, credits or refunds depending on the case. You will be responsible for return shipping costs and must adhere to the stockists’ specific returns process.
Key Conditions for Returns • Wear & Condition: The swimwear must be unworn, unwashed, and in the same condition it was received. • Tags & Liners: All original tags, swing tags, and the protective hygiene liner must be attached. • Trying On: Always try on swimwear over your own underwear to avoid stains and odours. • Packaging: The item should be returned in its original packaging where possible.
Process & Costs • Return Registration: Email to hello@co-art.com.au to initiate a return. • Shipping: You are typically responsible for the cost of return shipping, and it's recommended to use a tracked and insured service. • Inspection: We will inspect the returned item before processing your refund or exchange. What to Expect • Refunds: Refunds are usually processed to your original payment method, though it may take several business days to appear in your account. • Exchanges: For exchanges, you need to place a new order. • Store Credit: We may issue store credit instead of a refund, especially if you chose an item of lesser value for an exchange.
When Returns May Be Denied • Hygiene Strip Removed: If the protective hygiene strip has been removed, the return may be denied. • Obvious Signs of Wear: Any signs of wear, washing, staining, or odours will result in the return being sent back to the customer. • Missing Items: Missing tags or packaging can also lead to a denied return. • Time Limit: Failing to return the item within the specified timeframe can also result in a denied return.


